Privacy Policy

Finished Word offers proofreading, copyediting, transcription, and voice-over services.

Contact details

Founder: Claire Wharton

Phone Number: 07427427977

E-mail: contact@finishedword.com

Please see the following privacy policy outlining how the information you provide Finished Word is protected and used.

Last Updated: 16th June 2020

The type of information we collect

Finished Word currently collect and process the following information:

name
email address
phone number
details related to your enquiry (e.g. word count, type of project, timescale required)
website user stats

Why we collect data from you

Finished Word gathers and uses the information you provide in order to:

provide a response to your requests for information (e.g. a quote for services or a consultation booking)
be able to contact you with general or personalised service-related notices and promotional messages;
allow Finished Word to contact you whilst we are undertaking ·a service for you
enable certain functions on this website
understand how visitors use this website
comply with any applicable laws and regulations

How we use the data

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To contact you to respond to your enquiry, provide a quote or special offer, or to make a booking (consultation or service).
To ensure compliance with HMRC if it requests an audit and for my internal accounting requirements (i.e. to invoice you)
To record your agreement to the Finished Word terms and conditions

Finished Word never uses your information for marketing or promotion purposes without your consent.

How we use cookies

Cookies are small, often encrypted text files, located in browser directories which help users navigate websites efficiently.

For more information about cookies, visit: https://www.allaboutcookies.org/

Finished Word uses cookies for:

web analytics, namely, Google Analytics
security
indication of how a site was rendered
identification of unique visitors and to track a visitor’s sessions on the website

Cookies do not provide Finished Word with access to your computer or information about you other than that which you choose to share with us.

You can view and manage your cookie settings within your web browser’s settings. You can also stop your browser from accepting cookies by amending your settings. However, please note that deleting or disabling cookies may prevent you from being able to access some parts of the website and may affect how the website functions for you.

The following links explain how to access cookie settings in various browsers:

· Cookie settings in Firefox

· Cookie settings in Internet Explorer

· Cookie settings in Google Chrome

· Cookie settings in Safari (OS X)

· Cookie settings in Safari (iOS)

· Cookie settings in Android

To read Google’s privacy statement visit: https://privacy.google.com/businesses/

To see Google’s data processing terms visit: https://privacy.google.com/businesses/processorterms/

To opt-out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout.

How we collect your personal information

Finished Word collect and store minimal information via the following:

Contact form (via Wix)
Direct telephone call
Email (via Namecheap/Outlook)

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by emailing contact@finishedword.com

(b) We have a contractual obligation

How we store your personal information

The minimal information Finished Word collates is securely stored on the following data servers:

Wix: This is the website host for Finished Word. It is password-protected and has SSL-certification (https) and TLS secured to provide an additional layer of security. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix can store your data in a number of locations.

Your personal information may be stored in data centres located in the United States of America, Ireland, South Korea, Taiwan and Israel. Wix may use other jurisdictions as necessary for the proper delivery of their services and/or as may be required by law.

Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision).

Important:

Any transfer to a third country, outside the European Union, that does not ensure an adequate level of protection according to the European Commission, will be undertaken in accordance with the Standard Contractual Clauses (2010/87/EU) set out in Appendix 1 of the Wix Data Processing Agreement (DPA)

The security of sensitive data is of extreme importance to Wix and they are 100% committed to data protection. See all the security certifications received by Wix.com here: https://support.wix.com/en/article/security-of-wixs-billing-services-and-pci-compliance

Dropbox: This is the cloud-based file management system for Finished Word accessed via a password-protected computer.Drobox account is protected by a two-step password-authentication process. You can view Drobox’s privacy policy here: https://www.dropbox.com/privacy

Namecheap: This is the domain and private email host for Finished Word. It is protected via Two-Factor Authentication (2FA). Namecheap do not collect, track or share private email data. You can view Namecheap’s privacy policy here: https://www.namecheap.com/legal/general/privacy-policy/

Microsoft Outlook: The is the email management system that Finished Word uses when communicating via email. You can access Microsoft’s privacy policy here: https://privacy.microsoft.com/en-gb/privacystatement

How long we keep your data

As many of Finished Word’s clients are repeat customers, we do not delete data unless specifically requested to do so.

HMRC requires Finished Word to keep records for at least 5 years after the 31st January submission deadline of the relevant tax year.

Please email a request if you would like Finished Word to delete or amend your records. As long as we are complying with the legal requirements of HMRC, we will action your request immediately.

Sharing your data

Finished Word does not share your data unless you provide written request that we should do so, or if HMRC audits the business.

How Wix handles Finished Word site-visitors' data:

8. Sharing personal information with third parties

Wix may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:

8.1. Third Party Services:

#ItsThatEasy

We may share the information of our visitors, users and their users-of-users with various third parties, including certain service providers, law enforcement officials and application developers.

Wix has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service(s)”).

Such Third Party Services may receive or otherwise have access to our Visitors’ and Users’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes.

Note that while our Services may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third -party websites and services.

Wix is accountable for Personal Information that it receives under the Privacy Shield and subsequently transfers to a third party as described in the Privacy Shield Principles. In particular, Wix remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the Personal Information on its behalf do so in a manner inconsistent with the Principles, unless Wix proves that it is not responsible for the event giving rise to the damage.

The information may be shared solely in accordance with this policy.

8.2. Law Enforcement, Legal Requests and Duties:

Where permitted by local data protection laws, Wix may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.

8.3. Protecting Rights and Safety:

Wix may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of Wix, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

8.4. Social Media Features and Framed Pages:

single Our Services include certain Social Media features and features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”).These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours. ,widgetssign on

In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.

8.5. App Market Developers:

As part of our App Market program, we allow third party developers (“Third Party Developer(s)”) to develop and offer their own applications via the Wix App Market (“Third Party App(s)”), in conjunction with Wix.

Each Third Party Developer is bound by the Wix App Market – Partner Program Agreement, which among others, contains restrictions on how they may access, store and use the Non-personal and Personal Information you and/or your Users-of-Users provide them or us. We encourage you to review any privacy policy accompanying a Third Party App and ask Third Party Developers for any clarifications you may need before deciding to install and use their Third Party App. Wix does not control and is not responsible for the actions or policies of any Third Party Developers, and your use of any Third Party App is at your own risk.

8.6. Wix Apps and/or Third Party Apps:

By installing certain Wix Apps and/or Third Party Apps, you also allow their respective provider to share and/or access certain Non-personal and Personal Information regarding you and/or your Users-of-Users. Such information includes, among others, contact details, messages, business applications and certain activities on the Services and/or User Website, which are stored and thereafter accessible via your User Account. For further details regarding the Personal Information that may be collected and shared, please see the Wix App Market Terms of Use.

In order to further protect your and your Users-of-Users’ privacy, we contractually prohibit all Third Party Developers from combining Personal Information collected across different User Websites and Services, and from sharing Users-of-Users’ Personal Information other than with other Apps installed on the same User Website or Services, for the purposes of such specific User Website or Services. Wix however may still access and use information collected and stored across different User Websites and Apps, as necessary for providing and improving its Services.

You are solely responsible for notifying your Users-of-Users of the collection, processing and use of their Personal Information and informing them that their Personal Information will be transferred to and processed by Wix on your behalf.

To prevent the collection or sharing of Personal Information, you may either avoid installing Apps to your User Website, revoke the permissions granted to Apps you do install, or simply uninstall them. You should note however that previously-installed Apps may still retain certain information that was collected prior to the revocation, so if you wish such information to be deleted, we suggest that you contact Wix or the Third Party Developer directly and request them to do so.

8.7. Wix Subsidiaries and Affiliated Companies:

We may share Personal Information internally within our family of companies, for the purposes described in this Privacy Policy. For example, we may share your Personal Information with Wix.com Inc., our US-based subsidiary, in the course of facilitating and providing you (and your Users-of-Users) with our Services. In addition, should Wix or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event. If we have good faith that such change in control might materially affect your Personal Information stored with us, we will notify you via e-mail and/or prominent notice on our Website of this event and certain choices you may have regarding your Personal Information.

Sharing of Personal Information from Wix subsidiaries and affiliated companies in the European Union and Switzerland to Wix’ United States subsidiary, adheres to the EU-US and Swiss-US Privacy Shield frameworks.

To clarify, Wix may share your Personal Information in manners other than as described above, pursuant to your explicit approval, or if we are legally obligated to do so. Moreover, Wix may transfer, share, disclose or otherwise use Non-personal Information in its sole discretion and without the need for further approval.

13. Data Retention

#ItsThatEasy

We may keep your information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).

We may retain your Personal Information (as well as your Users-of-Users’ Information) for as long as your User Account is active, as indicated in this Privacy Policy or as otherwise needed to provide you with our Services.

We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.

14. Security

#ItsThatEasy

We are committed to securing your personal information, and use various security measures to better protect it.

However, as we can’t guarantee absolute protection – we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.

Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Information or any other User Content you upload, publish or otherwise share with Wix or anyone else.

We therefore encourage you to set strong passwords for your User Account and User Website, and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on our Services are less secure than others (for example, if you set your Support forum ticket to be “Public” instead of “Private”, or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

If you have any questions regarding the security of our Services, you are welcome to contact us at privacy@wix.com.

8. Sharing personal information with third parties

Wix may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:

8.1. Third Party Services:

#ItsThatEasy

We may share the information of our visitors, users and their users-of-users with various third parties, including certain service providers, law enforcement officials and application developers.

The information may be shared solely in accordance with this policy.

8.2. Law Enforcement, Legal Requests and Duties:

8.3. Protecting Rights and Safety:

8.4. Social Media Features and Framed Pages:

8.5. App Market Developers:

8.6. Wix Apps and/or Third Party Apps:

In order to further protect your and your Users-of-Users’ privacy, we contractually prohibit all
Third Party Developers from combining Personal Information collected across different User Websites and Services, and from sharing Users-of-Users’ Personal Information other than with other Apps installed on the same User Website or Services, for the purposes of such specific User Website or Services. Wix however may still access and use information collected and stored across different User Websites and Apps, as necessary for providing and improving its Services.

8.7. Wix Subsidiaries and Affiliated Companies:

13. Data Retention

#ItsThatEasy

We may keep your information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).

We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.

14. Security

#ItsThatEasy

We are committed to securing your personal information, and use various security measures to better protect it.

If you have any questions regarding the security of our Services, you are welcome to contact us at privacy@wix.com.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@finishedword.com if you wish to make a request.

If you have any questions, concerns about the use of your personal information, or requests for modification or removal of your data, please email contact@finishedword.com

Finished Word is registered with the Information Commissioner’s Office.

Website: https://www.ico.org.uk

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